We never heard from them while we were working through our documents with the bank, and then they gave us incorrect information few days before the closing was to occur. just happened to call them few days before closing because hadn't heard anything, and that's when they actually explained the process. The whole closing was almost delayed by several days due to this had they simply contacted me to discuss the process, all the trouble could have been avoided. After the closing was complete, they never told me it was done (they didn't even let me know they'd received our forms by Fedex had to email), and then had to email again to find out when they were sending our
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